It’s not an exaggeration to say that KLM Royal Dutch Airlines is now one of the best airlines in the world in terms of customer care. The brand has just released an app called KLM Media, which allows users to read newspapers on the plane!

KLM Media: Read newspaper on the plane

In case you don’t know, KLM Airlines is now the world’s oldest airline, but it doesn’t mean that the brand is behind the time. In fact, it is one of the fastest airlines to keep up with nowadays technology. At the beginning of this year, KLM Media established a new check-in system that allows customers to check-in via Facebook Messenger. Lately, the brand also added a demo AI-powered customer answering method. And now, their own newspaper application has been published.

So how to use this service? Of course, you have to be a KLM passenger. This app is only accessed via the flight booking code, Flying Blue account or KLM account. After downloading this app from the Google Play Store and provide all information needed, you are able to download and read anything you like. There is also an offline reading mode, so you don’t have to worry about losing internet connection while onboard.

KLM media covers the total number of 14 Dutch and international headlines. Some of them are The Wall Street Journal, Financial Times, China News Weekly, International New York Times, China Times and USA Today. The brand also stated that they will add more to the collection of this app. At the same time, print newspapers are still offered during the flight.

KLM Media: A great customer service

Although reading newspaper on the plane is not something new, even in digital form, this application is a great step of KLM in order to win the heart of its customers. It’s also worth mentioning that this is not the first app from KML. The brand has published 7 other apps before! What a great system of customer service!